Return Policy for Broken Items:
We insure all merchandise unless the customers requests otherwise. If the item is insured, a claim will need to be filed with the carrier. Please contact SundryShop immediately for filing information. If the item is not insured, the buyer is responsible for the cost of the item should there be a non-receipt or breakage.
In order to file a claim, the buyer must keep the original box, all original packing materials, and labels affixed to the box.
Return Policy for Defective Merchandise:
We inspect all items carefully prior to shipping. Should you receive a defective item, contact SundryShop immediately so that we can work with you to resolve the issue.
Return Policy Should Buyer Not be Satisfied with Merchandise:
Should you not be satisfied with the merchandise, contact us within three days. SundryShop must authorize returns prior to merchandise being sent back. Merchandise must be returned in the original box, with the original packing material, and properly packed to help insure safe arrival. Following inspection that the merchandise was returned in its original condition as when originally shipped, SundryShop will issue a refund or store credit. The buyer is responsible for all return shipping and insurance fees.